Spin Casino Terms and Conditions

Welcome to Spin Casino. These Terms and Conditions govern your use of our website at Spin Casino.com and all services we provide through it. By registering an account or using our spin casino online platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We reserve the right to update or amend these terms at any time, and continued use of our services following any changes constitutes your acceptance of the revised terms. If you do not agree with any part of these conditions, we ask that you refrain from using our platform.

1. About Us

At Spin Casino, we operate under the name of Baytree Interactive Ltd, a company registered in Guernsey (reg. 69691), with our registered office at Ground Floor, Kingsway House, Havilland Street, St Peter Port. Our holding company is Super Group (SGHC) Limited, which also owns the Betway brand. Our platform is powered by Cityviews Group, and our payment processing is handled by Digiprocessing Limited, registered in Gibraltar (reg. 110368).

We are licensed and regulated by the Kahnawake Gaming Commission under licence number 00892, issued on 16 February 2022. Our servers and transactions are hosted within the Mohawk Territory of Kahnawake, Canada. All disputes arising under these terms are governed by the laws of that territory. We have appointed eCOGRA as our independent Alternative Dispute Resolution (ADR) provider.

2. Eligibility and Account Registration

To use our services, you must meet the following requirements at all times:

• You must be at least 18 years of age
• You must not reside in any of our restricted jurisdictions
• You must register only one account per household, device, or IP address
• You must provide accurate, truthful, and current information during registration
• You must not allow any third party to access or use your account on your behalf

We serve players in Ireland, New Zealand, Canada (excluding Ontario), and various other permitted territories. Residents of spin casino ontario are not eligible to use our services. Our restricted country list is extensive and includes, but is not limited to, the USA, UK, Australia, Germany, France, Spain, Sweden, Italy, Netherlands, Belgium, Malta, Portugal, Switzerland, Denmark, Russia, Ukraine, Brazil, India, China, Japan, and many others (approximately 100 jurisdictions in total). We reserve the right to close accounts and void winnings if we determine a player has registered from a restricted country.

3. Know Your Customer (KYC) and Verification

Here at Spin Casino, we are required by our licensing obligations to verify your identity before processing withdrawals. KYC verification becomes mandatory once your cumulative deposits reach €2,000. We may request the following documents:

• Government-issued photo identification (passport, national ID, or driving licence)
• Proof of address (utility bill or bank statement dated within the last three months)
• Proof of ownership of any payment method used
• Source of funds documentation where required

We will not process withdrawals until satisfactory documentation has been received and approved. We reserve the right to request KYC documents at any point, regardless of deposit thresholds, if we have reason to believe verification is necessary.

4. Deposits and Withdrawals

4.1 Deposits

Our Spin Casino platform supports a wide range of deposit methods, including Visa, Mastercard, paysafecard, MuchBetter, NETELLER, Skrill, ecoPayz, and eZeeWallet. The minimum deposit we accept is €10. We support multiple currencies including EUR, USD (US$), CAD (C$), and GBP (£). Please note that we may process payouts in EUR regardless of your account currency.

4.2 Withdrawals

At Spin Casino, we offer withdrawals via Visa, Mastercard, Skrill, NETELLER, ecoPayz, eZeeWallet, MuchBetter, paysafecard, and SWIFT bank transfer. The following limits and timelines apply:

• Maximum withdrawal: €/£10,000 per 24-hour period
• Web wallets: processed instantly after the pending review period
• Cards and bank transfers: 1–3 business days after release
• A rolling 24-hour reversible pending period applies to all withdrawals
• We do not process withdrawals over weekends

4.3 Large Win Policy

Our Spin Casino withdrawal policy includes a big-win review mechanism. If your withdrawal request equals or exceeds 5 times your lifetime deposits, we will limit your weekly payout to €4,000, with the remainder held until subsequent weeks. All progressive jackpot wins are fully exempt from this cap. Welcome-bonus winnings are capped at 6 times your first deposit amount.

5. Bonuses and Promotions

We offer new players a welcome package of up to €1,000 across three matched deposits: 100% up to €400 on the first deposit, 100% up to €300 on the second, and 100% up to €300 on the third. Each deposit must be a minimum of €10. We also award daily free spins giving you a chance to win up to €1,000,000 on our Mega Millionaire Wheel.

The following conditions apply to all bonuses at our casino spin platform:

• Wagering requirement: 35x the bonus amount
• Maximum bet per round while a bonus is active: €8
• Maximum bet per line while a bonus is active: €0.50
• Welcome bonus must be claimed within 7 days of being credited
• Daily free spins expire 30 days after your last deposit
• Welcome bonus winnings are capped at 6x your first deposit

We also provide a range of ongoing promotions including our Daily Deal, Daily Streak login rewards, Casino Tournaments, and a Cash-Back Program. Our loyalty scheme rewards consistent play through a tiered system ranging from Bronze to Privé level, with 2,500 Loyalty Points awarded as a welcome boost on your first deposit. Points may be redeemed in set increments for Bonus Credits.

6. Responsible Gaming

We at Spin Casino are committed to promoting responsible gambling across all our services. We provide a range of tools to help you manage your play, including deposit limits, session limits, loss limits, cooling-off periods, and self-exclusion options. We encourage you to use these tools if you ever feel your gaming is becoming problematic.

Our spin casino app and website are strictly for players aged 18 and over. We will not permit access to any player we reasonably believe to be a minor. If you believe you may have a gambling problem, we urge you to seek help through recognised organisations such as GamCare, BeGambleAware, or Gamblers Anonymous.

7. Security and Fair Play

We protect all data transmitted through our Spin platform using SSL encryption technology. Our games are independently audited by eCOGRA to ensure fairness and compliance. We operate under the oversight of the Kahnawake Gaming Commission, and all random outcomes in our games are governed by certified Random Number Generator (RNG) technology.

We reserve the right to suspend or permanently close any account we suspect of fraudulent activity, collusion, bonus abuse, or any other form of misconduct. Any winnings obtained through such activity will be voided.

8. Inactive Accounts

An account on our spin casino canada platform is considered inactive if it has not been logged into for a period of 6 consecutive months. Once an account is deemed inactive, we will apply a monthly maintenance fee of €10, deducted from any remaining balance, for up to 18 months. We will notify you before applying any such fees. After 18 months of inactivity, any remaining balance will be forfeited.

9. Complaints and Dispute Resolution

If you have a complaint about our services, we ask that you first contact our customer support team via live chat or email. Our support team is available 24/7 in English, French, Spanish, Greek, and German. If your complaint is not resolved to your satisfaction, you may submit a formal complaint to us at complaints@playersupportcenter.com.

If we are unable to resolve your dispute internally, you have the right to escalate the matter to eCOGRA, our appointed ADR provider, or to the Kahnawake Gaming Commission as our licensing authority.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Mohawk Territory of Kahnawake, Canada. By using our services, you submit to the exclusive jurisdiction of the applicable dispute resolution bodies as set out herein. These terms do not affect any statutory rights you may have under the laws of your country of residence.

If you have any questions about these terms, please do not hesitate to contact us via our live chat function or through our formal complaints channel. We are here to ensure your experience with us is fair, safe, and enjoyable.